Privacy Policy
1. Introduction
Gamer Galaxy Co. (“we,” “us,” “our”) is fully committed to protecting and respecting the privacy of our users. We recognize the importance of safeguarding personal data and are dedicated to upholding the highest standards of data protection and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, gamergalaxyco.com, and engage with our services. We take a privacy-first approach, ensuring that your rights are respected and your data is handled responsibly and lawfully.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users who access or use our services through gamergalaxyco.com. Gamer Galaxy Co. acts as the “Data Controller” for the purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and is responsible for determining the purposes and means of processing your personal data. Additionally, this Policy is compliant with the California Consumer Privacy Act of 2018 (“CCPA”), applicable to California residents.
3. Categories of Data We Process
We may collect and process the following types of personal data:
– Usage Data: Information such as IP address, browser type, operating system, referring URLs, pages visited, session duration, and similar technical metadata derived from your interaction with gamergalaxyco.com.
– Account Data: When you register for an account, we may collect your name, email address, physical address, phone number, and authentication credentials.
– Profile Data: Data associated with your use of services, including game preferences, order history, user behavior, and personalization settings.
– Communication Data: Records of your correspondence with us including email exchanges, support requests, and general inquiries, which may contain identifying or technical information.
– Technical Data: Device identifiers, hardware model, mobile network information, and configuration settings related to system performance and diagnostics.
– Transaction Data: Details of products purchased, payment methods used, order fulfillment, delivery status, and billing information.
– Preference Data: Marketing subscriptions, promotional consent preferences, and expressed interests in specific content or features.
4. Legal Bases for Processing
We process your personal data in accordance with the following lawful bases:
– Legitimate Interests: To improve our services, conduct analytics, respond to user communications, prevent fraud, and ensure the security of our website and services.
– Contractual Necessity: For the performance of a contract to which you are party, such as order fulfillment, account management, or providing customer support.
– Consent: Where required, we will obtain your explicit consent for specific data processing activities such as sending promotional emails or using certain cookies.
– Legal Obligation: Where it is necessary for compliance with a legal obligation to which we are subject.
5. Your Rights
As a data subject under GDPR and CCPA, you have the following rights, which can be exercised at any time:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You have the right to request deletion of your data, subject to certain legal obligations.
– Right to Restriction: You may request restriction or suspension of processing your personal data.
– Right to Portability: You may request your data be provided in a structured, commonly used format for transfer to another controller.
– Right to Object and Opt-Out: You may object to data processing based on legitimate interests or withdraw consent at any time.
For California residents, you may also exercise the rights to opt-out of the sale of personal information, and not be discriminated against for exercising your privacy rights.
To exercise any of your rights, contact us at [email protected].
6. Security Measures
We implement robust technical and organizational safeguards to protect your information, including but not limited to:
– TLS encryption for data in transit;
– Secure server hosting and infrastructure redundancy;
– Role-based access controls (RBAC) and least-privilege policy;
– Regular backups and routine data integrity checks;
– Mandatory privacy training for employees.
While no system is entirely immune from breaches, we apply security industry best practices to mitigate data loss, misuse, or unauthorized access.
7. International Data Transfers
Your data may be processed, stored, and transferred across servers located outside your country of residence, including jurisdictions that may not offer the same standard of data protection. Where such transfers occur, we ensure compliance via appropriate safeguards, such as standard contractual clauses approved by the European Commission or other legally recognized mechanisms suited for cross-border data transfers.
8. Data Retention
We retain your personal data only for as long as necessary, including:
– Account Data: Retained for the duration of your account activity and up to 2 years after closure unless required by law.
– Communication Records: Maintained for up to 3 years for record keeping and support auditing.
– Transaction Data: Retained for 7 years as required by accounting and tax obligations.
– Technical and Usage Data: Anonymized within 18 months for analytical purposes.
– Marketing Preferences: Retained until you withdraw consent or unsubscribe.
Data that no longer serves its original processing purpose is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on gamergalaxyco.com. Cookies fall within the following categories:
– Essential Cookies: Required for core functionalities such as navigation, login, and shopping cart operations.
– Functional Cookies: Enable enhanced features like language preferences and saved carts.
– Performance Cookies: Collect analytics on site usage to help us improve user experience.
– Analytics and Tracking Cookies: Used to understand your behavior for aggregated data insights and, with consent, for customizing marketing content.
10. Cookie Management & Compliance
By accessing gamergalaxyco.com, you are presented with a cookie banner allowing you to manage your preferences in accordance with GDPR and CCPA.
You can change your cookie settings at any time through our Cookie Preferences Center or by adjusting browser settings to block or delete cookies. Declining certain types of cookies may affect the functionality of some features.
Where legally required, we request your consent before placing non-essential cookies.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13 and we do not knowingly collect personal data from children under 13 years old. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it. Parents or guardians who believe that a child’s data has been collected may contact us at [email protected].
12. Policy Updates & Notifications
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any material changes will be communicated via a notice on gamergalaxyco.com or, where appropriate, through direct contact. Continued use of our website following any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, you may contact us at any time:
Email: [email protected]
Website: https://gamergalaxyco.com
We are committed to maintaining compliance with applicable data protection laws and welcome any inquiries to uphold transparency and trust.